ChangeGroup – the multi-award winning global currency exchange company founded in 1992 – serves more than 3 million customers each year from its 120 branches across Europe, the USA and Australasia. Our top priority is for you to have a fabulous experience with us every time. This Charter describes the service you can expect to receive and is ChangeGroup’s Promise to you.
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We are a strong global team, dependable, honest, fully compliant, highly skilled and experienced, consistently delivering fabulous customer service
ChangeGroupers are active, dynamic and positive. We market appealing and convenient services, branches and websites.
Passionately driven to achieve the agreed objectives, we are humble, work hard and celebrate great success.
Our people are our future. We nurture our global family of customers, co-workers, partners and charitable causes with empathy.
We find creative solutions. We use our global resources to reduce risk and profitably improve processes, products and services.