Core Values



About ChangeGroup

ChangeGroup – the multi-award winning global currency exchange company founded in 1992 – serves more than 3 million customers each year from its 120 branches across Europe, the USA and Australasia. Our top priority is for you to have a fabulous experience with us every time. This Charter describes the service you can expect to receive and is ChangeGroup’s Promise to you.


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1. Trustworthy

We are a strong global team, dependable, honest, fully compliant, highly skilled and experienced, consistently delivering fabulous customer service

2. Engaging

ChangeGroupers are active, dynamic and positive. We market appealing and convenient services, branches and websites.

3. Achieving

Passionately driven to achieve the agreed objectives, we are humble, work hard and celebrate great success.

4. Caring

Our people are our future. We nurture our global family of customers, co-workers, partners and charitable causes with empathy.

5. Innovative

We find creative solutions. We use our global resources to reduce risk and profitably improve processes, products and services.



Investors in People
Dusseldorf Excellence Award
UK Corporporte Excellence Awards
Corporate Livewire Award
The Queens Award
THE QUEEN’S AWARDS FOR ENTERPRISE: INTERNATIONAL TRADE

M&A BEA Award
The Sunday Timed Top Track Track 250 Award
Dun and Bradstreet
Europes Top 500 Award
Ambassadors for London Awards
Enrst & Young Award
Banque de France Award
The Sunday Times Best for currency Award