Accessibility

Thank you for visiting Change Group.

We are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

ChangeGroup takes the following measures to ensure accessibility of ChangeGroup’s website:

-  Integrate accessibility into our procurement & recruitment practices
-  Provide accessibility training for staff.
-  Include people with disabilities in our design personas. 
-  Independent annual evaluation of our websites (see below)

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. ChangeGroup’s website is conformant with WCAG 2.1 level AA with few exceptions that are undergoing improvement (for more information, see section ‘Limitations and alternatives’) 

Independent external evaluation of the accessibility of ChangeGroup’s websites are conducted annually by:
Eficode Oy (www.eficode.fi) Pohjoinen Rautatiekatu 25, 00100 Helsinki, Finland

Feedback

We welcome your feedback on the accessibility of ChangeGroup’s website. Please let us know if you encounter accessibility barriers on ChangeGroup’s website: 
     Phone: +44 20 36758200
     E-mail: wcag@changegroup.com
     Postal address: 1 Ely Place, London EC1N 6RY, England

We try to respond to feedback within 5 business days. 

Limitations and alternatives

Despite our best efforts to ensure accessibility of ChangeGroup’s website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below. 

Known limitations for ChangeGroup’s website

Comments from users: uploaded images may not have text alternatives because we cannot ensure the quality of contributions. We monitor user comments and typically repair issues within 10 business days. Please email us at wcag@changegroup.com if you encounter an issue.

Archived documents: might not work with current assistive technologies because they use outdated technologies that do not support accessibility. We convert documents to new formats upon request within 3 business days. Please contact wcag@changegroup.com for support.

Formal complaints we aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days. You are entitled to escalate a complaint to the national authority, should you be dissatisfied with our response to you.